How can I pay for my order?
We offer safe and secure payment options via credit/debit cards (VISA & Mastercard) and PayPal. So you can choose the most suitable one for you.
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
How do I know my order has been confirmed?
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 12 hours, your order will be processed for stocking, packing and shipping and this normally takes 3-15 working days. When this is completed, you will receive a Shipping Confirmation email.
How do I track my order?
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking numbers can take 1-2 days to appear in the shipping carrier's system after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date. If the tracking number is still not working within a few days, please contact the shipping carrier or our email support team.
Where is the order shipped from?
Merchzcool works very closely with top global merchants from all over the world to source and curate the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of helpful products. Think of us as a one-stop-shop destination for the best products and purchase from worldwide vendors from Europe, Asia, and North America via our partnership with USPS.
How do I change my order?
It’s important to notify us within 12 hours from the purchasing time if you would like us to make a change to your order (size, color, address), after that point your order will already be processed by our warehouses, any changes to your order are no longer possible. Please make sure you send us an email at firstname.lastname@example.org as soon as possible for any changes you would like to make.
When will my order be delivered?
Orders from the US: Delivery date and time are approximately 7-20 working days from shipping date (depending on item-handling-time and how strict the Customs in your State is).
Orders from outside the US: Delivery date and time is approximately 15-30 working days from shipping date (depending on item-handling-time and how strict the Customs in your Country is).
How do I cancel an order?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
Please check refund policy here: Our Cancellation policy
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defective item with your order #” along with a photograph.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
See more about our return policy here: Our Return & Refund policy
We do not refund shipping costs. Return shipping is to be paid by the Buyers.